Company Bayport Financial Services Reference # BAYR1083 Published 16/05/2019 Contract Type Permanent Salary Market Related Location Sandton, Gauteng, South Africa Introduction Monitor dialer performance against agreed key performance indicators and communicate changes or issues informing performance analyst, campaign management, operations and IT. Focused on real-time dialer, data and customer management systems. To provide support in the form of evaluating system performance, conducting gap analysis, managing change logs and system deployment. Job Functions Administration,Analysis,Auditing,Business Development,Call Centre,Client Services,Communications,Compliance & Regulatory Affairs,Data Analysis,Data Management
Industries Financial Services Specification TECHNICAL COMPETENCIES: Sales Skills (persuasive selling) Demonstrate the knowledge, skill and ability to engage in persuasive selling through client engagement with a focus on closing sales and meeting set sales targets. Communication (face-to-face or telephonically) The ability to converse with others. This can be done via the spoken or written word. The ability to identify and appropriately react to voice modulation, tempo and emotion. Body language also plays a critical role in face-to-face communication. Document Handling & Efficiency Demonstrate the ability to implement and / or manage the organizations document handling process. To ensure that the documents are handled efficiently with no loss of critical components. Ensure that all SLA’s are met. Team Management The ability to manage and lead a team. All the knowledge and skill required to catalyse and drive a team of individuals towards the same goal and achieve it. Language proficiency: English Communicates clearly and concisely in English. This includes both the verbal and written mediums. Products & Services (specific to product) Demonstrates an in-depth knowledge of the organization specific services and products. Discourses clearly and easily on all products. KEY PERFORMANCE AREAS: STRATEGIC INITIATIVES To be the preferred channel that gives life to multiple business strategies in a centralised and controlled environment. Contributing to the achievement of call centre targets and efficiencies by delivering on all end to end support of Dialler operation OPERATIONAL System Set up campaigns and dialling lists Monitor dialler performance KPA’s against performance service standards and benchmarks To validate system settings/changes made for example (Dialler/Baymod) Logging of system changes Via JIRA – with end to end UAT. Assist with development of reporting tools ensuring source to target mapping is accurate across systems. Provide insights on real time data and dialler management for optimal campaign performance Recommend efficiencies to improve dialler and overall operational performance Provide insights with relevant & accurate information to enable the operation to meet its agreed targets Develop and maintain baseline and benchmarks for Dialler, Data, Campaigns and Products Monthly feedback on Dialler performance Root cause analysis across the operation Monitor telephony informing the operation to change course if need be Feedback and recommendations STAKEHOLDER ENGAGEMENT Ensure frequent, professional and value added engagement with all staff ensuring a key focus on operational needs and delivering key insights into the environment Requirements MINIMUM QUALIFICATIONS Grade 12 or NQF level 4 equivalent MINIMUM REQUIREMENTS 2 years’ experience working with a SQL based dialling platform 2 years’ experience in SQL/SAS and databases with writing of queries 2 years’ experience in an analytical role DESIRED REQUIREMENTS Recognised management qualification advantageous IT, Analytical Related Course- (SQL Based) PREFERRED REQUIREMENTS Outbound or Inbound Call Centre experience Computer Literacy: SQL, SAS, MS Office Tagged as: 2019, Banking, dialler administrator, jobs
0 Response to Dialler Administrator
Post a Comment